I'll start with the phone call that I received to book my car in for its MOT test – great lady who called, and she explained the process and booked the car in at Arbury, ŠKODA in Leamington Spa. She was polite, courteous and professional. This matters to me, as I could have taken it to my local garage, but instead I chose to take it to the garage that sold me and services my ŠKODA car. Great start… MOT day: All COVID restrictions were adhered to, with plenty of signage on display and arrow signs clearly marked on the floor, pointing the safe direction to the service desk. I was met by a very polite lady who took my keys and asked a few questions. Good front-facing customer experience. Video safety of my vehicle: This was conducted by a great service technician – Mitchell Gibbs – who, again, was very professional. I thought the video was well explained and it gave me a good opportunity to see the undercarriage and other parts of the car that are not normally seen. Following the MOT test: Although the car’s paintwork was relatively clean, I took the offer to wash the car over. Excellent job too. Waiting time: I waited for approximately an hour for the car to be MOT'd and washed, which gave me an opportunity to make work calls and catch up with emails...so no time really lost to my work time. Overall: Really pleased and have always been pleased with the service from Arbury, SKODA in Leamington Spa. The staff are always great to talk to and you gain good advice and guidance when visiting. - Read less