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My Feedback – ŠKODA The buying experience was the best we have ever had. Dave Williams is an excellent salesperson. He is friendly, personable, informed and helpful, without being pushy. Incidentally, we also visited another dealership to view a similar car, and the difference in the experience was huge: the car had only had a superficial wash and looked used although it only had 17K miles. Extra hidden charges emerged when we talked figures, such as £250 for 12 months' warranty. The sales guy was very pushy (which turned us straight off) and was desperate to meet his sales target for the end of January,. He was also heavily pushing extras like paint protection, which we did not want. We won’t be going back there... We plan to change our other car next year and Arbury will be at the top of the list! Regards, Jim Buchanan - Read less

The service received was very good, starting with text reminders for my MOT test booking. This was then supported with a confirmation via a text message and timely text reminder of the date booked. On MOT day, I was greeted with a warm and sincere "Good morning, how are you?" from Mr James Dyke. This was followed with a detailed explanation of what he and the Service team were going to do, including a video health check of the car, which would be sent to me online. He also gave an estimated time of the service, which would include an external car wash; he also enquired how best to contact me when the car was ready for collection. With the car check done and explanations completed, the keys were passed over and I left the car with him. I received the text within the estimated time, and I returned to find the car cleaned, and James went through service details that had been undertaken. With no questions due thanks to the fully detailed explanation and payment concluded, I thanked James and the Service team for the comprehensive and excellent service they had all provided for me. The above account of my visit to ŠKODA shows the level of detail I can recall down to the excellent service I received from James and the Service team. Great "FIVE STAR" service. - Read less